Step 1: Contact your bank
When you realise you have been scammed, you need to contact your bank immediately. Don't wait until you leave work or get home, as every second counts. The sooner you let them know, the higher the chances your money can be saved. If you let your bank know in time, they might be able to block the illegal transactions before you lose your money.
Contact details
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general number
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savvy suite
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private banking
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private wealth
Nedbank is committed to keeping our clients, employees, business and partners safe.
Step 2
Step 3
Step 4
Step 2
Contact the police
Open a case with the South African Police Service to get a case number or contact the Southern African Fraud Prevention Service (SAFPS) helpline: +27(0)11 867 2234 to report the fraud.
Step 3
Contact a credit bureau
If your account has been compromised or if you suspect fraud on your account, you should contact a credit bureau to put a credit freeze on your name. This will prevent fraudsters from performing any further unauthorised transactions on your account or opening new lines of credit in your name.
Step 4
Check your accounts
Do a thorough check of your accounts to see if there are more than one fraudulent transaction on it. Make sure that all the transactions were authorised by you, and if not, report it to your bank.
You can now create virtual cards on the Money app for even safer online payments and purchases from your account.
Nedbank is committed to keeping our clients, employees, business and partners safe.
Fraud awareness
Banking safely
- Online banking
- Money app banking
- Cellphone banking
- Carrying cash
- Identity theft
- Card fraud
- ATM fraud
- Money mule and money laundering
Cybercrime
- Phishing, smishing and vishing
- SIM swap or number porting
- Whaling
- Malware
- Email hacking
- Security software scam
Schemes and scams
- Change of banking details scam
- Advance fee or 419 scam
- Dating scam
- Pyramid and ponzi schemes
Nedbank is committed to the highest ethical standards when conducting business.
Nedbank is committed to the highest ethical standards when conducting business. We require all our employees, contract workers, part-time employees, partners, agents or intermediaries, joint ventures and vendors to act with honesty and integrity.
Report unethical behaviour or corruption. (You can remain anonymous.) Please do not use these contact details to report fraud.
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Corruption
nedbankgroup@tip-offs.com -
Unethical behaviour
talktotheethicso@nedbank.co.za
